Attend and gain the knowledge you need to build an outstanding member experience at every touch point.
Beyond member satisfaction and sales and service culture, research shows that to maximize member profitability and competitive advantage, credit unions must analyze every member touch point to ensure that member experience is one that develops and retains high value members.
We’ll cover findings from Filene’s report, Customer Experience and Credit Union Opportunities, and tap into knowledge developed by ServiStar Consulting over years of creating member-centered credit union culture.
Who Should Attend?
This school is ideal for:
- Sales and service executives
- VPs and managers of marketing, HR and Ops
- Branch VPs and managers
ALL CANCELLATIONS MUST BE IN WRITING. (firstname.lastname@example.org)
- Prior to 60 days – full refund
- 31-60 days before start of event – 50% refund
- 0-30 days before start of event – no refund
Substitute attendees are welcome, subject to eligibility. CUES reserves the right to cancel or reschedule the event due to unforeseen circumstances, and will refund fees if the event is rescheduled or location is changed and you are unable to attend.
Attendees can earn continuing professional education credits. This school meets the following standards:
- CPE credits earned: up to 13.5
- Program level: overview
- Delivery method: group-live
- Preparation: some advanced preparation is required
- Prerequisites: not required for this program
Credit Union Executives Society (CUES) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.
*CPE Credits subject to change without notice