Service Members Civil Relief Act
Service Members Civil Relief Act

Service Members Civil Relief Act

Real Estate Appraisal & Valuation Policy
Policy on real estate appraisal review and real estate values.

Policy on real estate appraisal review and real estate values.

Member Service Representative Position Description
Member Service Rep job description, PD.

Member Service Rep job description, PD.

Committees and Task Forces Policy
Board committees and task forces outlined in this policy, which defines roles, including ALCO, ex

Board committees and task forces outlined in this policy, which defines roles, including ALCO, executive, chairperson, chairman, chair, vice chair, secretary, treasurer, supervisory committee, personnel committee, policy committee, technology, facility, security, nomination, merger, acquisition, marketing, communications.

Duties of the Chair (Excerpt from bylaws)
This part of the bylaws describes the role and duties of the board chairperson/chairman/chair.

This part of the bylaws describes the role and duties of the board chairperson/chairman/chair.

Director position description
This document describes the responsibilities, training, qualifications, and time commitment

This document describes the responsibilities, training, qualifications, and time commitment

Volunteer board member application
This application asks potential directors about their competencies for various skills needed on a

This application asks potential directors about their competencies for various skills needed on a board of directors, in addition to their interest and passion for serving.

Advisory Committee Policy
This policy defines the roles and responsibilities of volunteer members of advisory committees to

This policy defines the roles and responsibilities of volunteer members of advisory committees to the board of directors.

Home Appraisal and Home Valuation Code of Conduct Practices Policy
This appraisal and valuation guideline describes appraiser independence safeguards, to provide re

This appraisal and valuation guideline describes appraiser independence safeguards, to provide receipt of appraisal, an engagement process, quality control testing, and prevent misconduct.

Mobile Access Devices Policy
Employees wishing to connect their mobile device to the credit union's server must agree in writi

Employees wishing to connect their mobile device to the credit union's server must agree in writing to the conditions in this policy.

Board Policy Approval Guidelines
This document lists which board policies must be reviewed annually, which must be approved when r

This document lists which board policies must be reviewed annually, which must be approved when revised, and which must be approved only one time. It also provides a spreadsheet tool for tracking when these reviews/approvals take place.

Board and Volunteer Policy
Emelinda de la Rosa of $53 million Harvester Financial CU, Indianapolis, shares her credit union'

Emelinda de la Rosa of $53 million Harvester Financial CU, Indianapolis, shares her credit union's board and volunteer policy.

Volunteer Confidentiality & Code of Ethics
Christine Petro of $105 million Tyco FCU, Redwood City, Calif., shares her credit union's policy

Christine Petro of $105 million Tyco FCU, Redwood City, Calif., shares her credit union's policy for volunteer confidentiality and code of ethics.

Grievance Policy Excerpt
This policy lays out a case of fraud as the only time employees can go to board members with a co

This policy lays out a case of fraud as the only time employees can go to board members with a concern. Otherwise, it requires the lowest level of supervision possible to handle the concern.

Organizational Chart
Org Chart

Org Chart

New Board of Directors/Supervisory Committee Member Recruitment Ad and Nominee Application
This ad announces that a CU is seeking new members to serve as leaders on its board or supervisor

This ad announces that a CU is seeking new members to serve as leaders on its board or supervisory committee. The nominee application is emailed back by interested board or supervisory committee members.

ALM Policy
This is ECCU's ALM policy. It has went through numerous exams without incident.

This is ECCU's ALM policy. It has went through numerous exams without incident.

Branch Reporting Structure Organizational Chart
This organizational chart illustrates reporting and supervisory relationships among branch staff,

This organizational chart illustrates reporting and supervisory relationships among branch staff, supervisors, and executives.

Watercraft boat loan policy
New and used boat loans policy and guidelines.

New and used boat loans policy and guidelines.

Organizational Chart
Members are on top in this CU's organizational chart.

Members are on top in this CU's organizational chart.

Employee Handbook
The guide for employees describes the organization's mission and vision, key policies and availab

The guide for employees describes the organization's mission and vision, key policies and available benefits.

Sponsorship Guidelines
General guidelines for credit union sponsorship.

General guidelines for credit union sponsorship.

Grant Proposal Starter Kit
Basic grant proposal outline and grant writing and researching resource list.

Basic grant proposal outline and grant writing and researching resource list.

CUES Advantage: May 2, 2017
Six Keys to Making More Loans at a Lower Cost

The CUES Podcast logoCUES Podcast

Episode 21: Member Experience

In this episode, we discuss the critical drivers of member experience with CUES strategic partner Mike Neill. Neill is the president and founder of Michael Neill & Associates, Inc. and creator of ServiStar as well as one of the instructors at the CUES School of Member Experience. Listen Now>>>

 


 

Doctor listening to a piggy bank with a stethoscopeRetirement Readiness

Employees Unprepared for Retirement Can Hurt Your CU

Are your employees able to save enough for a financially secure retirement? If not, it could be costing your credit union. Learn about the trends driving the need for retirement education and the new approaches some credit unions are using to improve the financial success of their employees. Read More>>>

 


 

Eyeglasses sitting on paperwork regarding powers of attorneyChecklist

What to Look for When Presented with a Power of Attorney

Staying ahead of the ever-changing rules and regulations can be a full-time job for credit union executives. Kaufman & Canoles, a law firm with more than 30 years of credit union industry experience, discusses five key things you should look for when presented with these documents.  Read More>>>

 


 

Nominate a young credit union leader for CUES Next Top Credit Union Exec by May 12!Good Governance

Board Member to CEO? A Bad Idea!

In the credit union movement, we have plenty of board members who could be CEO of a CU. But should we look to a sitting board member when considering a CEO change? Read More>>>

 


 

Young couple inside custom kitchen and design drawingApp-only

Interest in Homeownership on the Up and Up

Targeting millennials is keeping this Michigan CUSO busy. Read More>>>

Read the full article on the myCUES app under "Spotlight." Don't have the app? Download it free here!

 


 

red padlock on keyboardTech Time

Policies and Vendors and Staff! Oh, My!

The infamous Carbanak cybergang was uncovered in 2015 after its members had stolen more than $1 billion from over 100 banks worldwide. Notably, the group began each cyber-heist with a spear phishing attack aimed at individual employee computers. Read More>>>

 


 

suburban area with farm viewOn Compliance

Field of Membership Rule Changes

In late October, the National Credit Union Administration finalized changes to part 701 of its rules and regulations that broaden field of membership definitions for federally insured credit unions. The field of membership update is a significant change that is expected to have long-term positive effects on credit unions, paving the way for growth in both membership and lending. Read More>>>

 


 

Businessman holding the key to lending successBlog

Six Keys to Making More Loans at a Lower Cost

Usually when you get free advice, it’s worth about what you pay for it. Today is an exception. Here are the six most valuable components of a credit union lending program you need to align to make more consumer loans at a lower cost. Read More>>>

 


 

Member News

Promotions:  CUES Advancing Management Group and Board level member Advancial FCU, Dallas, has appointed Lacey Maynor to the newly created role of community development manager. Brooke Broussard has been named community development officer.

CUES Advancing Management Group and CCUBE member Altura CU, Riverside, Calif., has promoted Robert Whitton to chief operating officer. Christopher Andrus has been appointed to the newly created post of chief culture officer and president of Altura CU’s CUSO Auto Expert. Additionally, Aaron Lynn has been promoted to vice president of Auto Expert.

Supplier Member News:  CUES Supplier and Advancing Management Group member PSCU, St. Petersburg, Fla., has re-elected three members to its board of directors for three-year terms: Craig Esrael, president/CEO of CUES Executive Group member First South Financial CU, Bartlett, Tenn.; Frank Weidner, president/CEO of Wings Financial CU, Apple Valley, Minn.; and Terry West, president/CEO of CUES Advancing Management Group and CCUBE member VyStar CU, Jacksonville, Fla.

 


 

Good service and product selling are not enough to grow membership and ensure long-term viability. Designed exclusively for credit unions, ServiStar focuses on developing a member-centric team of employees to exceed member expectations and grow profitable relationships.

 


 

Events Calendar

May 4 & 9 Women in Leadership: Finding Your Voice Online–Virtual Classroom

May 7-12 CEO Institute III: Strategic Leadership Development Darden School of Business, University of Virginia, Charlottesville, Va.

May 11-12 CUES Iowa Council Riverside, Iowa

May 16 Top Trends in Retirement Education at Credit Unions Webinar

June 6 For CEO Members Only! Transformational Leadership Online–Virtual Classroom

June 7 & 14 Double Your Loan Volume Through Marketing Analytics Online–Virtual Classroom

Member and Visitor Conduct Policy
The purpose of this policy is to protect the credit union's facilities, employees, and other memb

The purpose of this policy is to protect the credit union's facilities, employees, and other members from threats or acts of violence, harassment, intimidation and other disruptive or abusive behavior (“abusive conduct”) by members, vendors or visitors on credit union premises or while conducting credit union business.