Network with Your Peers
CUES Governance Leadership Institute Attendees by Title
Newly Enhanced
Earn the Prestigious CCD in a Single Integrated Program!
Today’s credit union boards face unprecedented complexity. Strategy, risk, data, and technology evolve faster than many governance models can keep up with. The newly refreshed CUES Governance Leadership Institute ensures board members are equipped with the insight, oversight, and influence required for strong credit union leadership.
Offered in partnership with the world-renowned Joseph L. Rotman School of Management in Toronto, this immersive learning experience builds governance excellence and equips directors to confidently guide technology-driven decisions and organizational transformation.
Master Technology, Risk, and Strategy
Previously offered as two separate programs, we’ve combined and modernized the curriculum to reflect where the industry is headed, delivering the most relevant governance learning in a single, integrated experience. Dive into these critical areas:
- Take charge of AI readiness, data governance, and cybersecurity oversight
- Navigate technology decisions with regulatory, operational, and reputational insight
- Drive innovation, personalization, and digital access to meet evolving member expectations
Attendees who complete all program requirements earn the prestigious Certified Credit Union Director (CCD) designation.
Governance Leadership Institute focuses on leadership and governance.
Subscribe to receive more information on Governance Leadership Institute.
What You’ll Learn
Attendees build practical, future-focused expertise across these crucial governance areas:
- Board effectiveness & performance improvement
- Strategic leadership & CEO/board alignment
- Cybersecurity & IT risk oversight
- Data analytics & artificial intelligence for boards
- Negotiation, influence & change leadership
- Fintech disruption & partnership strategies
- Succession planning & board refreshment
You’ll return ready to make decisions that protect members, accelerate strategy, and drive innovation.
Program Benefits
- Earn the prestigious Certified Credit Union Director (CCD) designation
- Receive up to 32 Continuing Professional Education (CPE) credits
- Engage with a select group of board leaders from the U.S. and Canada
- Learn from Rotman’s top governance, risk, and innovation experts
- Participate in hands-on case studies tailored to credit union challenges
- Gain tools and frameworks you can apply immediately
Faculty Excellence
Led by renowned Rotman faculty, this program draws on their extensive experience in:
- Governance & fiduciary responsibility
- Cybersecurity & technology risk
- AI strategy & digital disruption
- Leadership influence & high-performing boards
Many faculty remain engaged with attendees beyond the classroom, offering guidance and support as your board evolves.
Who Should Attend
- Credit union board members, new and experienced directors alike
- Board chairs and committee leaders
- Executives preparing for board service
- Future governance leaders
Seats are limited to ensure a highly personalized and collaborative experience—don’t wait to register!
-
22
CUES Governance Leadership Institute’s schedule offers 22 hours of learning.
-
32
You will earn up to 32 Continuing Professional Education credits for attending CUES Governance Leadership Institute.
-
CCD
All attendees who complete CUES Governance Leadership Institute will become a Certified Credit Union Director (CCD).
Sponsorship Opportunities
For sponsorship information, contact supplierrelations@cues.org.
Agenda
Registration, Reception & Dinner
Yorkville Royal Sonesta
Reception 6:00 – 6:30 p.m.
Dinner 6:30 p.m.
Breakfast
7:00 – 8:00 a.m.
Mini Case
8:00 – 9:00 a.m.
Morning Session
9:00 – 10:30 a.m.
Credit Union Directors - Duties, Roles and Potential Liability
Richard Powers, Associate Dean & Executive Director of MBA and Master of Finance Programs, Joseph L. Rotman School of Management
Break
10:30 – 10:45 a.m.
Morning Session Continued
10:45 – 12:15 p.m.
Credit Union Directors - Duties, Roles and Potential Liability (cont.)
Richard Powers, Associate Dean & Executive Director of MBA and Master of Finance Programs, Joseph L. Rotman School of Management
Lunch
12:15 – 1:00 p.m.
Afternoon Session
1:00 – 2:30 p.m.
Governance of Credit Unions: Building More Effective Boards
Richard Powers, Associate Dean & Executive Director of MBA and Master of Finance Programs, Joseph L. Rotman School of Management
Break
2:30 – 2:45 p.m.
Afternoon Session Continued
2:45 – 4:15 p.m.
Governance of Credit Unions: Building More Effective Boards (cont.)
Richard Powers, Associate Dean & Executive Director of MBA and Master of Finance Programs, Joseph L. Rotman School of Management
Breakfast
7:00 – 8:00 a.m.
Mini Case & Lessons Learned from Day 1
8:00 – 9:00 a.m.
Morning Session
9:00 – 10:30 a.m.
Inside the Credit Union Boardroom – A Guide to Negotiations & Decision Making
John Oesch, Academic Director, Rotman School of Management
Break (Group Photo)
10:30 – 10:45 a.m.
Morning Session Continued
10:45 – 12:15 p.m.
Inside the Credit Union Boardroom – A Guide to Negotiations & Decision Making (cont.)
John Oesch, Academic Director, Rotman School of Management Management
Lunch
12:15 – 1:00 p.m.
Afternoon Session
1:00 – 2:30 p.m.
Inside the Credit Union Boardroom Influencing Change Strategies
John Oesch, Academic Director, Rotman School of Management Management
Break
2:30 – 2:45 p.m.
Afternoon Session Continued
2:45 – 4:15 p.m.
Inside the Credit Union Boardroom Influencing Change Strategies (cont.)
John Oesch, Academic Director, Rotman School of Management Management
Breakfast
7:00 – 8:00 a.m.
Mini Case & Lessons Learned from Day 2
8:00 – 9:00 a.m.
Morning Session
9:00 – 10:30 a.m.
Information Technology & Cybersecurity Risk
Dr. Michael Parent, Professor, Segal Graduate School, Beedie School of Business, Simon Fraser University
Break
10:30 – 10:45 a.m.
Morning Session Continued
10:45 – 12:15 p.m.
Information Technology & Cybersecurity Risk (cont.)
Dr. Michael Parent, Professor, Segal Graduate School, Beedie School of Business, Simon Fraser University
Lunch
12:15 – 1:00 p.m.
Afternoon Session
1:00 – 2:30 p.m.
Big Data, AI and Implication for Boards
Walid Hejazi, Professor, Joseph L. Rotman School of Management
Break
2:30 – 2:45 p.m.
Afternoon Session Continued
2:45 – 4:15 p.m.
Big Data, AI and Implication for Boards (cont.)
Walid Hejazi, Professor, Joseph L. Rotman School of Management
Breakfast
7:00 – 8:00 a.m.
Mini Case & Lessons Learned from Day 3
8:00 – 9:00 a.m.
Morning Session
9:00 – 10:30 a.m.
Comprehensive Case Study
Richard Powers, Associate Dean & Executive Director of MBA and Master of Finance Programs, Joseph L. Rotman School of Management
Break
10:30 – 10:45 a.m.
Morning Session
10:45 – 12:15 p.m.
Comprehensive Case Study, Application Strategies / Review and Reflections
Richard Powers, Associate Dean & Executive Director of MBA and Master of Finance Programs, Joseph L. Rotman School of Management
Lunch
12:15 – 1:00 p.m.
Afternoon Session
1:00 – 3:00 p.m.
Team Presentations, Course Wrap-up and Certificates
Richard Powers, Associate Dean & Executive Director of MBA and Master of Finance Programs, Joseph L. Rotman School of Management
Professor
Segal Graduate School, Beedie School of Business, Simon Fraser University
Associate Dean & Executive Director of MBA and Master of Finance Programs
Joseph L. Rotman School of Management
Good Governance Protects Your CU
As a credit union leader you’re expected to exceed members’ needs, be strong community partners, and meet regulatory requirements—all while keeping your institution financially sound.
The prestigious CUES Governance Leadership Institute is an intense program that combines the faculty, facilities and resources of one of the world’s top business schools into an unparalleled educational opportunity that will prepare you and your credit union to excel at the organizational level.
Developed specifically for the credit union industry, CUES Governance Leadership Institute was designed for director and executives alike. Its robust curriculum meets your needs through powerful CU-specific case studies focused on highly effective boards, interactive presentations, and collaborative exercises. We’ve also included ample discussion time for topics attendees have specifically requested. Plus, you’ll benefit from valuable networking with your colleagues.
As a graduate of this transformational program, you’ll leave equipped with a comprehensive understanding of how you can strengthen your boardroom contributions as you learn to effectively balance healthy debate and diversity with consensus building. You’ll also have a thorough understanding of key issues, including:
Duties, Risks and Liabilities
Examine the responsibilities of directors and executives, specifically relating to these uncertain financial times. Participants will:
- Examine the role of executives and the fiduciary duties of directors
- Explore liability
Negotiating During Decision-Making
Learn a practiced approach to managing information exchanges between board members and management. Discover:
- Ways to negotiate more effectively
- How information should flow between management and the board
Influencing Change
Explore the roles senior executives and board members play in managing and influencing organizational change. You will:
- Identify causes of sub-optimal information sharing in decisions
- Recognize the need for, and describe tactics for engaging in, constructive conflict in discussions
- Employ six scientific principles of persuasion and influence
Developing Effectiveness
Take part in a collaboration game to experience behaviors that lead to positive and negative exchanges. Learn to:
- Identify processes and tools you can use to increase effectiveness
- Consider the role of evaluations, and how they can enhance team dynamics
Board and Director Self-Assessment
Discuss several approaches to evaluating board and individual director effectiveness. Develop a framework for selecting new directors and recognize the socio-political complexities characterizing boards. You will:
- Gain new insights into selecting directors
- Explore in-depth frameworks for making the selection risk /management
CUES Governance Leadership Institute attendees can include:
- Board Chairs
- Directors
- CEOs
- SVPs
The Takeaway
When choosing an executive education program, it’s important to consider what you’ll get in return.
CUES executive education offerings are developed in conjunction with world-renowned universities and represent the highest quality professional development in the credit union industry; CUES Governance Leadership Institute is no exception. Taught by the esteemed Joseph L. Rotman School of Management faculty, and covering topics from strategy to governance responsibilities, this powerful learning experience helps you become a stronger contributor to your credit union, and better understand your fiduciary responsibilities.
Plus, if you successfully complete all required elements of the program, you’ll be awarded the prestigious Certified Credit Union Director (CCD) designation.
The Impact
Attendees who complete CUES Governance Leadership Institute and a reflection assignment in class will become a Certified Credit Union Director (CCD). The CCD designation establishes a standard of education and excellence for credit union leaders. It signifies you have made an ongoing commitment to your professional development and obtained a level of expertise recognized throughout the credit union movement. Over 800 industry professionals have earned their CCD.
Register Now
Good governance protects your credit union and CUES Governance Leadership Institute provides very tailored training and real benefits for you and your organization.
Register now by visiting the page link above or contacting Teresa Brogan, Executive Education Specialist, at 800.252.2664 or 608.271.2664; or email teresab@cues.org.
Paul Cuthbert, CCD
Board Chair
Noventis Credit Union
asset size — $528 million
This intensive three day institute was, in my opinion, the highest quality professional learning I have attended related to my role as a credit union director in my eighteen years I have served on a board.
Hotel
We are currently working on our travel and hotel information for the 2026 program. Please check back later.
Air Travel
There are two airports serving the Toronto area. The Toronto Pearson International Airport YYZ (recommended) and Billy Bishop YTZ (for shorter local and some East Coast flights). Most attendees will travel via the Toronto Pearson International Airport. Transportation to and from the hotel will take 45-60 minutes depending on the time of day. When booking your flights, please keep in mind that full participation is required to earn the designation. The program wraps up at 5:00 pm on the final day. If you choose to travel home that day, and not stay over, we recommend not booking flights that depart prior to 8:00 p.m.
Passport Information
Passport rules require all airline passengers landing in the United States (including returning U.S. citizens) from Canada, Mexico, the Bahamas and the Caribbean to carry a passport. Don’t forget your passport. Visit www.travel.state.gov/ for information on obtaining a U.S. passport.
Ground Transportation
CUES has negotiated a discount when you book with Enterprise and National for this meeting. You can take advantage of our discounted rates by booking online using the below links. Be sure to reference account number OSMB44A when making all reservations.
Enterprise Reservations | National Reservations
We also invite you to enroll in the Emerald Club loyalty program. As an Emerald Club member, you can bypass the counter and choose your own vehicle, earn free rental days, receive arrival & return alerts, receive e-receipts, and maximize benefits while still enjoying our CUES corporate discount. Click here to enroll in Emerald Club (Emerald Club benefits applicable to both Enterprise & National reservations).
Participants must fully participate in all sessions over four days, complete assignments, and engage in team case activities to be awarded the Certified Credit Union Director designation.
The CCD is designed specifically for credit union directors who want to strengthen governance capability, improve oversight, and advance their leadership influence.
No. Directors of all experience levels benefit from the curriculum—including new board members who are seeking accelerated knowledge and confidence.
This revised program integrates the most valuable components of both into one cohesive, future-ready experience with a strong emphasis on technology oversight and strategic governance.
Your tuition includes:
- Welcome reception and dinner on Sunday at the Yorkville Royal Sonesta Hotel
- Breakfast, lunch, and breaks Monday – Wednesday onsite at the Rotman School of Management
CUES is required to collect GST/HST for events in Canada. We will adjust US attendees' GST/HST tax to the appropriate amount after registration.
Yes! This institute meets the following standards:
- Earn up to 32 CPE Credits
- Program Level: Overview
- Delivery Method: Group-Live
- Field of Study: Personal Development
- Prerequisites: None
CUES is registered with the National Association of State Boards of Accountancy (NASBA), as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors, through its website linked above.
Yes! All attendees who complete CUES Governance Leadership Institute and an in-class reflection assignment will become a Certified Credit Union Director (CCD). This prestigious certification honors your outstanding professional development efforts and represents your dedication to the credit union movement.
The comfort and well-being of our attendees is of utmost importance to us; we will make every effort to make sure you are comfortable at our events!
Please email events@cues.org as soon as you know you’re attending a CUES event. Be sure to include your name, credit union, the CUES event you are registered for, and everything we need to know to accommodate your request.
We’ll be in touch with any questions, and let you know how we can help.
ALL CANCELLATIONS MUST BE IN WRITING. (cues@cues.org)
- Prior to 60 days – full refund
- 31-60 days before start of event – 50% refund
- 0-30 days before start of event – no refunds or credits for future events given
- Due to financial obligations incurred by CUES, no refunds or credits will be issued on cancellation requests less than 30 days prior to the start of the event.
- Substitute attendees are welcome, subject to eligibility.
CUES reserves the right to cancel or reschedule the event due to unforeseen circumstances, and will refund fees if the event is rescheduled or location is changed and you are unable to attend.
Newly Enhanced
Earn the Prestigious CCD in a Single Integrated Program!
Today’s credit union boards face unprecedented complexity. Strategy, risk, data, and technology evolve faster than many governance models can keep up with. The newly refreshed CUES Governance Leadership Institute ensures board members are equipped with the insight, oversight, and influence required for strong credit union leadership.
Offered in partnership with the world-renowned Joseph L. Rotman School of Management in Toronto, this immersive learning experience builds governance excellence and equips directors to confidently guide technology-driven decisions and organizational transformation.
Master Technology, Risk, and Strategy
Previously offered as two separate programs, we’ve combined and modernized the curriculum to reflect where the industry is headed, delivering the most relevant governance learning in a single, integrated experience. Dive into these critical areas:
- Take charge of AI readiness, data governance, and cybersecurity oversight
- Navigate technology decisions with regulatory, operational, and reputational insight
- Drive innovation, personalization, and digital access to meet evolving member expectations
Attendees who complete all program requirements earn the prestigious Certified Credit Union Director (CCD) designation.
Governance Leadership Institute focuses on leadership and governance.
Subscribe to receive more information on Governance Leadership Institute.
What You’ll Learn
Attendees build practical, future-focused expertise across these crucial governance areas:
- Board effectiveness & performance improvement
- Strategic leadership & CEO/board alignment
- Cybersecurity & IT risk oversight
- Data analytics & artificial intelligence for boards
- Negotiation, influence & change leadership
- Fintech disruption & partnership strategies
- Succession planning & board refreshment
You’ll return ready to make decisions that protect members, accelerate strategy, and drive innovation.
Program Benefits
- Earn the prestigious Certified Credit Union Director (CCD) designation
- Receive up to 32 Continuing Professional Education (CPE) credits
- Engage with a select group of board leaders from the U.S. and Canada
- Learn from Rotman’s top governance, risk, and innovation experts
- Participate in hands-on case studies tailored to credit union challenges
- Gain tools and frameworks you can apply immediately
Faculty Excellence
Led by renowned Rotman faculty, this program draws on their extensive experience in:
- Governance & fiduciary responsibility
- Cybersecurity & technology risk
- AI strategy & digital disruption
- Leadership influence & high-performing boards
Many faculty remain engaged with attendees beyond the classroom, offering guidance and support as your board evolves.
Who Should Attend
- Credit union board members, new and experienced directors alike
- Board chairs and committee leaders
- Executives preparing for board service
- Future governance leaders
Seats are limited to ensure a highly personalized and collaborative experience—don’t wait to register!
Network with Your Peers
CUES Governance Leadership Institute Attendees by Title
-
22
CUES Governance Leadership Institute’s schedule offers 22 hours of learning.
-
32
You will earn up to 32 Continuing Professional Education credits for attending CUES Governance Leadership Institute.
-
CCD
All attendees who complete CUES Governance Leadership Institute will become a Certified Credit Union Director (CCD).
Sponsorship Opportunities
For sponsorship information, contact supplierrelations@cues.org.
Agenda
Registration, Reception & Dinner
Yorkville Royal Sonesta
Reception 6:00 – 6:30 p.m.
Dinner 6:30 p.m.
Breakfast
7:00 – 8:00 a.m.
Mini Case
8:00 – 9:00 a.m.
Morning Session
9:00 – 10:30 a.m.
Credit Union Directors - Duties, Roles and Potential Liability
Richard Powers, Associate Dean & Executive Director of MBA and Master of Finance Programs, Joseph L. Rotman School of Management
Break
10:30 – 10:45 a.m.
Morning Session Continued
10:45 – 12:15 p.m.
Credit Union Directors - Duties, Roles and Potential Liability (cont.)
Richard Powers, Associate Dean & Executive Director of MBA and Master of Finance Programs, Joseph L. Rotman School of Management
Lunch
12:15 – 1:00 p.m.
Afternoon Session
1:00 – 2:30 p.m.
Governance of Credit Unions: Building More Effective Boards
Richard Powers, Associate Dean & Executive Director of MBA and Master of Finance Programs, Joseph L. Rotman School of Management
Break
2:30 – 2:45 p.m.
Afternoon Session Continued
2:45 – 4:15 p.m.
Governance of Credit Unions: Building More Effective Boards (cont.)
Richard Powers, Associate Dean & Executive Director of MBA and Master of Finance Programs, Joseph L. Rotman School of Management
Breakfast
7:00 – 8:00 a.m.
Mini Case & Lessons Learned from Day 1
8:00 – 9:00 a.m.
Morning Session
9:00 – 10:30 a.m.
Inside the Credit Union Boardroom – A Guide to Negotiations & Decision Making
John Oesch, Academic Director, Rotman School of Management
Break (Group Photo)
10:30 – 10:45 a.m.
Morning Session Continued
10:45 – 12:15 p.m.
Inside the Credit Union Boardroom – A Guide to Negotiations & Decision Making (cont.)
John Oesch, Academic Director, Rotman School of Management Management
Lunch
12:15 – 1:00 p.m.
Afternoon Session
1:00 – 2:30 p.m.
Inside the Credit Union Boardroom Influencing Change Strategies
John Oesch, Academic Director, Rotman School of Management Management
Break
2:30 – 2:45 p.m.
Afternoon Session Continued
2:45 – 4:15 p.m.
Inside the Credit Union Boardroom Influencing Change Strategies (cont.)
John Oesch, Academic Director, Rotman School of Management Management
Breakfast
7:00 – 8:00 a.m.
Mini Case & Lessons Learned from Day 2
8:00 – 9:00 a.m.
Morning Session
9:00 – 10:30 a.m.
Information Technology & Cybersecurity Risk
Dr. Michael Parent, Professor, Segal Graduate School, Beedie School of Business, Simon Fraser University
Break
10:30 – 10:45 a.m.
Morning Session Continued
10:45 – 12:15 p.m.
Information Technology & Cybersecurity Risk (cont.)
Dr. Michael Parent, Professor, Segal Graduate School, Beedie School of Business, Simon Fraser University
Lunch
12:15 – 1:00 p.m.
Afternoon Session
1:00 – 2:30 p.m.
Big Data, AI and Implication for Boards
Walid Hejazi, Professor, Joseph L. Rotman School of Management
Break
2:30 – 2:45 p.m.
Afternoon Session Continued
2:45 – 4:15 p.m.
Big Data, AI and Implication for Boards (cont.)
Walid Hejazi, Professor, Joseph L. Rotman School of Management
Breakfast
7:00 – 8:00 a.m.
Mini Case & Lessons Learned from Day 3
8:00 – 9:00 a.m.
Morning Session
9:00 – 10:30 a.m.
Comprehensive Case Study
Richard Powers, Associate Dean & Executive Director of MBA and Master of Finance Programs, Joseph L. Rotman School of Management
Break
10:30 – 10:45 a.m.
Morning Session
10:45 – 12:15 p.m.
Comprehensive Case Study, Application Strategies / Review and Reflections
Richard Powers, Associate Dean & Executive Director of MBA and Master of Finance Programs, Joseph L. Rotman School of Management
Lunch
12:15 – 1:00 p.m.
Afternoon Session
1:00 – 3:00 p.m.
Team Presentations, Course Wrap-up and Certificates
Richard Powers, Associate Dean & Executive Director of MBA and Master of Finance Programs, Joseph L. Rotman School of Management
Professor
Segal Graduate School, Beedie School of Business, Simon Fraser University
Associate Dean & Executive Director of MBA and Master of Finance Programs
Joseph L. Rotman School of Management
Good Governance Protects Your CU
As a credit union leader you’re expected to exceed members’ needs, be strong community partners, and meet regulatory requirements—all while keeping your institution financially sound.
The prestigious CUES Governance Leadership Institute is an intense program that combines the faculty, facilities and resources of one of the world’s top business schools into an unparalleled educational opportunity that will prepare you and your credit union to excel at the organizational level.
Developed specifically for the credit union industry, CUES Governance Leadership Institute was designed for director and executives alike. Its robust curriculum meets your needs through powerful CU-specific case studies focused on highly effective boards, interactive presentations, and collaborative exercises. We’ve also included ample discussion time for topics attendees have specifically requested. Plus, you’ll benefit from valuable networking with your colleagues.
As a graduate of this transformational program, you’ll leave equipped with a comprehensive understanding of how you can strengthen your boardroom contributions as you learn to effectively balance healthy debate and diversity with consensus building. You’ll also have a thorough understanding of key issues, including:
Duties, Risks and Liabilities
Examine the responsibilities of directors and executives, specifically relating to these uncertain financial times. Participants will:
- Examine the role of executives and the fiduciary duties of directors
- Explore liability
Negotiating During Decision-Making
Learn a practiced approach to managing information exchanges between board members and management. Discover:
- Ways to negotiate more effectively
- How information should flow between management and the board
Influencing Change
Explore the roles senior executives and board members play in managing and influencing organizational change. You will:
- Identify causes of sub-optimal information sharing in decisions
- Recognize the need for, and describe tactics for engaging in, constructive conflict in discussions
- Employ six scientific principles of persuasion and influence
Developing Effectiveness
Take part in a collaboration game to experience behaviors that lead to positive and negative exchanges. Learn to:
- Identify processes and tools you can use to increase effectiveness
- Consider the role of evaluations, and how they can enhance team dynamics
Board and Director Self-Assessment
Discuss several approaches to evaluating board and individual director effectiveness. Develop a framework for selecting new directors and recognize the socio-political complexities characterizing boards. You will:
- Gain new insights into selecting directors
- Explore in-depth frameworks for making the selection risk /management
CUES Governance Leadership Institute attendees can include:
- Board Chairs
- Directors
- CEOs
- SVPs
The Takeaway
When choosing an executive education program, it’s important to consider what you’ll get in return.
CUES executive education offerings are developed in conjunction with world-renowned universities and represent the highest quality professional development in the credit union industry; CUES Governance Leadership Institute is no exception. Taught by the esteemed Joseph L. Rotman School of Management faculty, and covering topics from strategy to governance responsibilities, this powerful learning experience helps you become a stronger contributor to your credit union, and better understand your fiduciary responsibilities.
Plus, if you successfully complete all required elements of the program, you’ll be awarded the prestigious Certified Credit Union Director (CCD) designation.
The Impact
Attendees who complete CUES Governance Leadership Institute and a reflection assignment in class will become a Certified Credit Union Director (CCD). The CCD designation establishes a standard of education and excellence for credit union leaders. It signifies you have made an ongoing commitment to your professional development and obtained a level of expertise recognized throughout the credit union movement. Over 800 industry professionals have earned their CCD.
Register Now
Good governance protects your credit union and CUES Governance Leadership Institute provides very tailored training and real benefits for you and your organization.
Register now by visiting the page link above or contacting Teresa Brogan, Executive Education Specialist, at 800.252.2664 or 608.271.2664; or email teresab@cues.org.
Paul Cuthbert, CCD
Board Chair
Noventis Credit Union
asset size — $528 million
This intensive three day institute was, in my opinion, the highest quality professional learning I have attended related to my role as a credit union director in my eighteen years I have served on a board.
Hotel
We are currently working on our travel and hotel information for the 2026 program. Please check back later.
Air Travel
There are two airports serving the Toronto area. The Toronto Pearson International Airport YYZ (recommended) and Billy Bishop YTZ (for shorter local and some East Coast flights). Most attendees will travel via the Toronto Pearson International Airport. Transportation to and from the hotel will take 45-60 minutes depending on the time of day. When booking your flights, please keep in mind that full participation is required to earn the designation. The program wraps up at 5:00 pm on the final day. If you choose to travel home that day, and not stay over, we recommend not booking flights that depart prior to 8:00 p.m.
Passport Information
Passport rules require all airline passengers landing in the United States (including returning U.S. citizens) from Canada, Mexico, the Bahamas and the Caribbean to carry a passport. Don’t forget your passport. Visit www.travel.state.gov/ for information on obtaining a U.S. passport.
Ground Transportation
CUES has negotiated a discount when you book with Enterprise and National for this meeting. You can take advantage of our discounted rates by booking online using the below links. Be sure to reference account number OSMB44A when making all reservations.
Enterprise Reservations | National Reservations
We also invite you to enroll in the Emerald Club loyalty program. As an Emerald Club member, you can bypass the counter and choose your own vehicle, earn free rental days, receive arrival & return alerts, receive e-receipts, and maximize benefits while still enjoying our CUES corporate discount. Click here to enroll in Emerald Club (Emerald Club benefits applicable to both Enterprise & National reservations).
Participants must fully participate in all sessions over four days, complete assignments, and engage in team case activities to be awarded the Certified Credit Union Director designation.
The CCD is designed specifically for credit union directors who want to strengthen governance capability, improve oversight, and advance their leadership influence.
No. Directors of all experience levels benefit from the curriculum—including new board members who are seeking accelerated knowledge and confidence.
This revised program integrates the most valuable components of both into one cohesive, future-ready experience with a strong emphasis on technology oversight and strategic governance.
Your tuition includes:
- Welcome reception and dinner on Sunday at the Yorkville Royal Sonesta Hotel
- Breakfast, lunch, and breaks Monday – Wednesday onsite at the Rotman School of Management
CUES is required to collect GST/HST for events in Canada. We will adjust US attendees' GST/HST tax to the appropriate amount after registration.
Yes! This institute meets the following standards:
- Earn up to 32 CPE Credits
- Program Level: Overview
- Delivery Method: Group-Live
- Field of Study: Personal Development
- Prerequisites: None
CUES is registered with the National Association of State Boards of Accountancy (NASBA), as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors, through its website linked above.
Yes! All attendees who complete CUES Governance Leadership Institute and an in-class reflection assignment will become a Certified Credit Union Director (CCD). This prestigious certification honors your outstanding professional development efforts and represents your dedication to the credit union movement.
The comfort and well-being of our attendees is of utmost importance to us; we will make every effort to make sure you are comfortable at our events!
Please email events@cues.org as soon as you know you’re attending a CUES event. Be sure to include your name, credit union, the CUES event you are registered for, and everything we need to know to accommodate your request.
We’ll be in touch with any questions, and let you know how we can help.
ALL CANCELLATIONS MUST BE IN WRITING. (cues@cues.org)
- Prior to 60 days – full refund
- 31-60 days before start of event – 50% refund
- 0-30 days before start of event – no refunds or credits for future events given
- Due to financial obligations incurred by CUES, no refunds or credits will be issued on cancellation requests less than 30 days prior to the start of the event.
- Substitute attendees are welcome, subject to eligibility.
CUES reserves the right to cancel or reschedule the event due to unforeseen circumstances, and will refund fees if the event is rescheduled or location is changed and you are unable to attend.