Vice President of Card & Payments Services

The Vice President of Card & Payments Services provides strategic leadership and oversight for the credit union's payment and card services functions. This role ensures payment channels and card programs deliver exceptional member experience while operating efficiently, securely, and in compliance with regulatory requirements. Through collaboration, innovation, and operational leadership, the Vice President drives the evolution of payment solutions, supports emerging technologies, and positions the credit union to meet the changing needs of members and the marketplace.
What You’ll Do:
• Oversee the strategic management, growth, and performance of the credit and debit card portfolios, ensuring competitive offerings and enhanced member engagement.
• Lead the design and operation of the revenue assurance and fraud prevention programs to proactively detect, prevent, and resolve complex card and payment-related issues.
• Develop and execute a comprehensive payment services strategy that aligns with the credit union’s strategic objectives and member needs. Provide leadership and oversight for all payment operations, including ACH, wire transfers, online bill pay, mobile deposit capture, check processing, and branch and ATM image capture.
• Establish and implement strategic initiatives to support both current and emerging payment channels, ensuring the credit union remains competitive in a rapidly evolving payments landscape.
• Ensure ongoing compliance with all regulatory requirements and network guidelines, maintaining rigorous monitoring within the Cards and Payments areas.
• Manage and strengthen vendor and partner relationships, including setting performance standards, validating billing accuracy, and conducting regular contract and pricing reviews to ensure market competitiveness.
• Provide strategic direction for the card loyalty and rewards program, optimizing member engagement, retention, and portfolio profitability.
• Monitor, analyze, and report key metrics related to card usage, penetration, revenue, and member adoption to inform data-driven decision-making and continuous improvement.
What You Can Expect:
• We are proud to be an equal opportunity employer and are committed to fostering an inclusive workplace. We welcome applicants of all backgrounds and identities and do not discriminate based on any protected characteristic under applicable law.
Benefits and Perks
• Employer-Paid Benefits:
o Health Insurance (employee only premium paid)
o Short- and Long-Term Disability
o Life Insurance and AD&D
• Benefits:
o Dental & Vision Insurance
o Health Care and Dependent Care Flex Spending Accounts
o 401K Plan with match (based on length of employment)
• Perks:
o Generous paid time off- Earn over 4 weeks of PTO during your first year of employment
o Holidays- 11 observed holidays in addition to paid time off
o Tuition reimbursement- Up to $5000 per year
o Performance based Incentive program
What You Need To Succeed:
• Education and Experience Required:
o Bachelor’s degree in business administration, Management, Human Resources, Finance or related field.
o 8+ years of total experience in the field, demonstrating deep functional expertise and strategic impact.
o 8+ years of leadership experience, with at least 3-5 years managing other leaders or multi-department teams.
o Proven record of strategic decision-making, organizational alignment, and executive-level collaboration.
o Experience overseeing large-scale initiatives, change management efforts, or enterprise-wide projects.
• Knowledge and Skills Requirements:
o Comprehensive understanding of the organization's business model, operations, and industry landscape.
o Ability to set and execute strategic direction across multiple departments.
o Skilled in financial oversight, policy development, and risk management.
o Strong communication and influence skills for working with senior leadership, the board, and external stakeholders.
o High emotional intelligence and leadership maturity to build trust and alignment at all levels.
• Physical Demands:
o The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
o Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
o While performing the duties of this job, employee is regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear.
o Must be able to lift and carry up to 20 pounds.
o Vision requirements include close and classroom vision.
o Occasionally required to travel by automobile.
o Occasionally required to work other than normal business hours