Member Loyalty Group

Member Loyalty Group’s comprehensive Member Experience platform gives credit unions 360 visibility across all member touchpoints. Using the latest technologies including AI-powered analytics, we employ tools that collect member feedback during and after each experience, and monitoring tools that capture and analyze data from every digital or contact center interaction.

Powered by Medallia, our experience solutions include Member Experience, Employee Experience, Digital Experience, Speech Analytics and more. We provide our partner credit unions with customized benchmark reporting on a quarterly basis, as well as best practices to help them quickly ramp up their MX skills and knowledge.