Mike, the President and Founder of ServiStar Consulting which is celebrating its 20th year serving credit unions in the U.S. and Canada. Mike is one of the most sought-after speakers in the industry, published researcher and author. Mike and his organization work exclusively with credit unions teaching them how to become more profitable through outstanding leadership, management and member experience. Mike’s clients have won two NAFCU Credit Union of the Year Awards, and all top-rated sales and service delivery credit unions are ServiStar clients.
Prior to starting ServiStar Consulting in 1998, Mike worked as a senior executive where he led the credit union to a number two ranking in member product penetration and a top twenty-five ranking in “value to member.” In addition to an undergraduate degree in organizational development, Mike is certified as an executive coach by the International Coaching Federation.
Books Authored by Mike:
- Creating and Maintaining a Credit Union Sales and Service Culture
- Coaching for Performance
Published Research:
- Attributes and Skills Common Among High Performing Credit Union Managers
- Attributes and Skills Common Among High Performing Credit Union Sales and Service Performers