Move Your Digital Offering from Catch Up to Catch Me Playback

Satisfying members when it comes to digital is not easy especially given that their expectations have been set not by the bank or credit union down the street but rather by the likes of Uber, Venmo, Airbnb and others. With the largest financial institutions in the country doubling down on digital, and doing a good job of it, how can small to mid-sized credit unions up their game from playing catch up to catch me? It takes a village.


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