IDB Global Federal Credit Union
1300 New York Avenue, NW
Washington , DC 20577
Reporting to the Chief Lending Officer (CLO), the Mortgage Loan Officer (MLO) is responsible for meeting with members to obtain information for loan applications, answering questions about the process, analyzing applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans. The MLO explains to members the different types of loans and credit options that are available, as well as the terms of those services; obtains and compile copies of loan applicants’ credit histories, financial statements, and other financial information; reviews and updates credit and loan files; approve loans within specified limits, and refers loan applications outside those limits to management for approval. The MLO must also demonstrate excellent communication skills for inter-office and external communication needs, whether in person, in writing via letter, fax, or email, or by phone for information concerning Credit Union mortgage products and consumer loans. They must also stay abreast of new types of loans and other financial services and products to better meet the members' needs. The MLO will confer with underwriting to aid in resolving mortgage application problems. They will review loan agreements to ensure that they are complete and accurate per policy, handle member complaints and take appropriate action to resolve them or refer to senior management. The incumbent will support all mortgage origination functions to ensure timely processing, problem solving and decision-making, protect the Credit Union's image by keeping mortgage loan information confidential, and maintain member relationships and cross sell consumer loan products and services to provide full financial service to members.
Bilingual English – Spanish both written and verbal required
Submit a resume and cover letter to the Director of Human Resources.