Director of Technical Operations

Are We the Place for You?
At Auburn University Credit Union ($260M; Auburn, AL), we are committed to delivering exceptional financial services while supporting the continued growth of our members, employees, and communities. As a credit union rooted in service and innovation, we are focused on expanding our capabilities, modernizing our technology environment, and creating operational excellence that supports long-term, sustainable growth.

Our employees are central to this mission. We invest in talented professionals who embrace collaboration, innovation, and continuous improvement. As our next Director of Technical Operations, you will play a critical role in ensuring our technology infrastructure, systems, and support operations enable growth while delivering secure, reliable, and efficient services to members and employees. You will join a leadership team that values accountability, thoughtful decision-making, and forward-looking technology investments that strengthen the member experience.

Is This the Career for You?
This role offers the opportunity to lead AUCU’s technical operations strategy and execution, overseeing project management, technical implementation, IT support, infrastructure management, vendor partnerships, and compliance within the technology environment. Reporting to the Chief Technology Officer, you will help drive operational excellence across core systems and support platforms while ensuring technology initiatives align with organizational growth objectives.

The Director of Technical Operations will be responsible for infrastructure stability, system performance, and technical service delivery while overseeing the implementation of new technologies and enhancements to existing systems. This includes supporting initiatives tied to AUCU’s growth strategy, optimizing operational processes, and ensuring strong collaboration between technology and business units. Familiarity with Jack Henry and Symitar platforms will be especially valuable as the credit union continues to evolve its core and digital capabilities.

The Director of Technical Operations will also play a key role in vendor management and regulatory compliance, ensuring technology partners deliver value while meeting performance, security, and contractual standards. This highly visible role requires strong leadership, operational discipline, and communication skills to support enterprise-wide technology adoption and operational success.