IRA/Trust and Estates Specialist

Overview
The IRA/Trust and Estates Specialist is responsible for all aspects of Trust, IRA activities, Deceased and Trust account policies, risk management, legal and compliance issues as well as assuring member satisfaction with these products. In addition, this role is responsible for providing member and staff education regarding the various products under their purview.

Responsibilities
Deceased Account Administration

Act as a liaison between surviving family/personal representative and organization until account has been settled
Perform deceased account maintenance to include canceling ACH and other pre-authorized debits, all debit and or credit cards, and restricting accounts
Ascertain proper disposition of funds in the account with minimum exposure to liability
Ensures payment is made to the duly appointed legal representative of the deceased member upon receipt of appropriate documentation
Prepare letters and memorandums to surviving account holders, executors, attorneys, and trustees
Adhere to all Federal and State regulations regarding decedent accounts
Provide broad support on deceased accounts to other credit union departments
Serve as Administrator for Power of Attorney (POA) Accounts

Review all incoming documentation on Powers of Attorney; ensure wording in the document is legal and valid
Maintain account records and warnings to properly flag and indicate account designated with POA
Function as IRA Administrator
Maintain an in-depth knowledge of all IRA products and operational procedures
Process all IRA transactions including, but not limited to withdrawals, deposits, transfers, and distributions
Understands IRS rules and regulations concerning IRA accounts and their administration
Manage Certificate of Deposit (CD) Account Maintenance

Fulfill maturity instructions, withdrawals, deposits, and transfers
Research and correct transaction errors made by other departments
Provide advanced support on these accounts to other branches and departments
Participate in testing and implementation of projects for new products, services, or processes
Take initiative to continuously develop skills and industry knowledge to enhance the value of all customer interactions
Attend regular training and certification courses as needed for this position - May require travel
Proactively identify opportunities to provide product/service solutions to members
Accurately and efficiently process member financial transactions
Provide exceptional member experiences
Work in partnership with teams across the organization to deliver on projects that improve visibility into the member experience.
Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)
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Qualifications
Required

Bachelors Degree in Business, Finance or Accounting or equivalent
Minimum 2 years of IRA, Estate, Trust, or retirement account administration
Must complete and maintain an IRA Specialist Certification at a minimum of the Certified IRA Specialist II (CIS II) level in designation within one of year of hire
Intermediate level proficiency with Microsoft Office products (Word, Excel, Outlook)
Ability to maintain confidentiality
Ability to collaborate
Accuracy and detail-orientation
Effective oral and written communication skills
Effective critical thinking skills
Excellent interpersonal skills
Exceptional attention to detail with the ability to complete tasks with minimal to no errors
Strong ability to multi-task and work independently using good judgment
Excellent time management skills and the ability to initiate and embrace change
Ability to use independent judgment to make quick decisions within written policy and standard operating procedures
Ability to understand and carry out instructions furnished in written, oral, or diagram form
Ability to work Monday-Friday from 8:00am – 4:30pm

Preferred

Previous financial institution experience