Free & Exclusive to All CUES Members
Tuesday, November 2, 2021
12:00 - 1:00 p.m. Central Time
Presenter: JC Quintana, Adjunct Professor of Customer Experience (CX) and Design Thinking
In today’s uncertain work environment, having strong business relationships is vital to both individual and organizational success. Whether it’s with members, employees, or business partners, the key to building transformational relationships is understanding how to manage expectations and collaborate effectively.
Join us for this humorous and interactive session in which you’ll learn the seven key elements that lead to transformation in your business relationships plus gain a better understanding of how your stakeholders assess the value of their relationships with your organization and its people. By the end of this session, you’ll have the knowledge and skills to build transformative business relationships that lead to success!
- Tools for measuring business relationship strength
- How to frame productive dialogue that helps clarify relationship expectations collaboratively
- An inventory of questions to use across many business interactions.
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About the Presenter:
Adjunct Professor of Customer Experience (CX) and Design Thinking
JC Quintana is an internationally recognized business relationship psychology researcher, speaker, and author. He teaches as an adjunct professor of Customer Experience (CX) and Design Thinking at 22 U.S. universities with a focus on the importance of aligning business strategies and technology to the relational expectations of stakeholders.
His illustrious career includes senior executive roles over client, employee, and alliance partnership initiatives at DXC, HP, Sage, DHL and ADP. JC is the best-selling author of two books on customer relationship management (CRM) and business relationship psychology. He lives in Kennesaw, GA.