Member Experience: Blurring the Lines Between Digital and Physical

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Original Air Date: Thursday, June 28, 2018

Presenter: Jaime Dominguez, director of strategy and product management for credit unions solutions, Fiserv

Description:  Today, members' expectations for interacting with credit unions are being set by other industries and technology companies. What can credit unions do to stay ahead of consumers' needs, continue to compete for member relationships and grow? Join Fiserv to learn about these expectations, the top five FI trends to meet them and additional expectations by 2030.

Key Takeaways:

  • Insights into consumer behavior and preferences
  • Trends shaping the financial services industry
  • Ways to meet members' expectations today and into the future

About the Presenter:

Jaime DominguezJaime Dominguez
Director of Strategy and Product Management for Credit Unions Solutions

Jaime is Director of Strategy and Product Management for Credit Unions Solutions at Fiserv. He focuses on market strategy for solutions that help rejuvenate the member experience while driving service excellence, enhancing member relationships and streamlining operations through effective business process management. Having more than 15 years of experience in consulting, services and IT across various markets, Jaime concentrates specifically on banking. His forte is working with clients to clearly understand their business drivers and identify the solutions that will enable them to achieve their business goals and objectives.

Additional Content

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