Webinar: Connecting with Members through Digital and Contactless Payments

page header image

This event is FREE for CUES Unlimited and Unlimited+ Members

Tuesday, August 25, 2020
Presenter: Jeremiah Lotz, Managing Vice President, Digital Experience & Payment Products, PSCU

Meeting member needs today and in the post-COVID-19 environment has clearly evolved from expectations earlier in 2020. Learn how credit unions can maintain meaningful connections with members as payments make and maintain the shift from physical to digital.

Key Takeaways:

It’s vital for credit unions to meet member expectations for an “always ‘on’ experience” – with 24/7/365 access to their credit union, especially when it comes to payments. Here are key steps for credit unions to take today and following the COVID-19 pandemic:

  • Re-evaluate your long- and short-term payments strategies to prioritize digital transformation as a key investment area for your credit union, if you haven’t already
  • Accelerate contactless cards re-issuance to meet the growing demand for a touchless point-of-sale experience
  • Invest in your mobile strategy – both for digital card management and as an alternative for touchless POS payment options for members
  • Partner with providers that can deliver solutions to speed your transformation to digitize the member journey

For virtual education support, review these helpful steps and frequently asked questions.

About the Presenter:

jeremiah lotz headshotJeremiah Lotz
Managing Vice President, Digital Experience & Payment Products

Jeremiah Lotz directs PSCU's initiatives to empower the company's Owner credit unions with innovative and engaging payment solutions. Lotz leads an experienced team dedicated to delivering PSCU's credit, debit, prepaid, fraud, mobile banking and online bill payment services. He also manages the strategic relationships PSCU forges with leading payments technology providers to ensure Owners have access to world-class platforms and solutions that build profitability and loyalty.

Additional Content

Available as a Playback

This webinar playback is available to all CUES members as a benefit of your membership.

Access Connecting with Members Playback