Webinar: Creating a Culture of Innovation that Translates to Stellar Member Experience

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Thursday, February 25, 2021
Trace Ledbetter, David Crawford, Charlie Miller, John Pearson

Panelists from State National Companies discuss how a culture of innovation has allowed State National to deliver exceptional service and an elevated client experience. During this discussion, the panel will address how technology influences customer satisfaction both for State National and for credit unions. 

Key Takeaways:

  • State National's biggest lessons learned leveraging technology applications and creating a foundation for a culture of innovation.
  • New technology enhancements and how they go hand-in-hand with client experience. 
  • Steps credit unions can take to implement or amplify their own culture of innovation.
  • How specific credit unions are focusing on new technology enhancements to improve their member experience. 

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About the Panelists:

Trace Ledbetter
Executive Vice President
State National Companies

Trace Ledbetter is Executive Vice President at State National Companies, where he directs and oversees the delivery of all services and products for Lender Services, including customer relationship management, underwriting, and claims.

David Crawford
Vice President of Strategy & Innovation
State National Companies

David Crawford joined State National in 1998, establishing and overseeing service operations for over 20 years. In 2019 he accepted the newly created role of Vice President of Strategy & Innovation, where he is responsible for researching, selecting, and implementing technology-based solutions to further enhance service delivery to SNC clients.

John Pearson
Executive Vice President & National Sales Manager
State National Companies

John Pearson is Executive Vice President and National Sales Manager of State National Insurance Companies. In that role, he is responsible for all aspects of the sales of Collateral Protection Insurance (CPI) to lenders across the country. 

Charlie Miller
Vice President of Client Services & Operations
State National Companies

Charlie Miller is State National's Vice President of Client Services and Operations, overseeing the relationship- and service-focused client-facing team as well as our fundamental loan and insurance tracking operations, including Document Processing and our in-house Contact Center.

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