Tuesday, June 21, 2022
12:00 p.m. - 1:00 p.m. Central Time
Presenter: Angela Prestil, Senior Consultant, CU Difference
Our members and our staff are dealing with so much stress it can be overwhelming. Discovering how to provide feedback and communicate with empathy is critical to creating a positive member and employee experience. Together we will explore how communicating with empathy can improve relationships both personally and professionally. Join us to learn how we can use empathy to build bridges with our staff, our members, and each other.
- Discover the spectrum of emotional connection with staff and members
- Experience making an effective empathy statement
- Practice a coaching framework that reinforces how to lead with empathy
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