Members-Only Event
Wednesday, May 13, 2026
11:00 a.m. Central Time
Presenter: Michael Hinshaw, Founder and President, McorpCX
AI is no longer experimental for credit unions; things like chatbots, AI‑assisted lending, and personalized marketing are live today. Big banks may have more data and budget, but their scale is a drag: lack of flexibility, slower learning, and standardized, generic experiences limit how they can use AI in truly human, community‑specific ways.
This session explores how credit unions can win with AI by focusing on fewer, higher‑value use cases, tighter feedback loops, and faster operational learning, using AI as a precision tool to surface friction, risk, and churn earlier, reduce cost to serve, and strengthen member trust.
Key Takeaways:
- What makes AI a strategic advantage for credit unions vs. big banks, and immediate steps to get ready.
- How to use AI to streamline onboarding and lending while improving speed, fairness, and cost.
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