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CUES® COMMITS TO FIGHT RACIAL INJUSTICE
The senseless killing of George Floyd, which led to the current social unrest, peaceful protests, and calls for change around the globe, was merely the most recent case of racial injustice, and the latest catalyst in a long history of social bias and systemic racism that has plagued humanity.
CUES stands with those who stand for change. To that end, CUES is making a commitment to help the industry take on the uncomfortable conversations that must happen to truly address the problems of racism and bias humanity faces.
This is a pivotal moment. We will be part of the solution, to keep these issues in the forefront, and overcome them. After all, CUES exists to support and strengthen the credit union industry and help improve the lives of those in the communities they serve.
These may merely be words, but we never forget these words represent people—real people facing real challenges.
Here’s What We’re Doing Now
We’ve long offered resources on Diversity, Equity, and Inclusion (DEI). As such, we’ve created a resource page hosting many tools to help credit union leaders guide their institutions to a better tomorrow.
These include CUES Elite Access™ Virtual Classroom courses that are now open to everyone in the industry regardless of membership status.
And In The Future
CUES commits to making investments in DEI, continuing to build on our resources. Expect more from us in the future, including diversity assessments, and development and educational tools for both individuals and organizations.
With COVID-19 as an ongoing issue causing a health and economic crisis, followed by the protests and calls for change and action, we know credit unions and the support they offer their communities are more important than ever before.
We’re here to stand by the movement, and make these changes a reality in a very tangible way.
Together, we are stronger, and our combined power is limitless.
Press Release Download
Please feel free to download your own copy of this statement.
PSCU Offers Payments Expertise as Newest CUESolutions Provider Partner
MADISON, Wis.– CUES® is pleased to welcome PSCU as the latest CUESolutions provider. In this capacity, the industry’s premier CUSO will offer innovative payments solutions to CUES members.
CUESolutions easily connects credit unions with content and thought leadership from some of the industry’s top suppliers, and the products and services they have to offer. CUES members benefit from this unique partnership, as it gives them easy access to already vetted, trusted providers.
“The challenging times we’ve found ourselves in means payments solutions are more important than ever,” said John Pembroke, CUES President/CEO. “As our newest CUESolutions partner, PSCU offers CUES members trusted resources to turn to; the wealth of information they can provide our members will prove to be invaluable.”
“PSCU is proud to be a longstanding CUES member and supplier,” said Merry Pateuk, Senior Vice President, Industry Engagement, PSCU. “Partnering with CUES as a CUESolutions provider for payments, an area that represents the majority of consumers’ interactions with financial institutions, allows us to leverage our collaborative industry relationships and broaden the pipeline for communicating PSCU’s recognized expertise, commitment to credit unions and thought leadership in the payments space.”
To learn more about CUESolutions providers, visit cues.org/Product-Service. To learn how to become a CUESolutions provider, visit cues.org/CUESolutions.
Learn more about CUES at cues.org, and more about PSCU at pscu.com.
CUES’ mission is to educate and develop credit union CEOs, executives, directors and future leaders.
About PSCU - PSCU, the nation’s premier payments CUSO, supports the success of 1,500 credit unions representing more than 3.8 billion transactions annually. Committed to service excellence and focused on innovation, PSCU’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 40 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit pscu.com.
Press Release Download
Please feel free to download your own copy of this press release.
Negotiation Strategies for Everyday Issues Session 1 Playback
Session 1: Understanding Your Negotiation Tendencies Previously held: April 23, 2020
Presenter: Allison Cooley, Founder and CEO, Effectability, LLC
Description: The ability to confidently and successfully negotiate is a critical foundational skill for anyone interested in building stronger relationships and moving things forward. During this session, we’ll identify some of the obstacles we encou...
Negotiation Strategies for Everyday Issues Session 2 Playback
Session 2: Strategies for a Successful Negotiation Previously held: April 30, 2020
Presenter: Allison Cooley, Founder and CEO, Effectability, LLC
Description: The ability to confidently and successfully negotiate is a critical foundational skill for anyone interested in building stronger relationships and moving things forward. During this session, we’ll identify some of the obstacles we en...
Jim Austin
Jim Austin, a former senior executive at Baxter Healthcare, combines business strategy and organizational development theory with extensive industry experience. His expertise is in working with senior management on strategic planning, organizational change, strategy execution and new business growth. In July 2016, Springer published his book,Leading Strategic Change in an Era of Healthcare Transformation, co-authored with two other Brown faculty, for healthcare leaders trying to drive transformational change in their institution (click for more information).
As a faculty member for Duke CE, Jim delivered senior level seminars on Strategy, Strategic Execution Innovation and Decision-making for a range of clients including Sprint, BBA Aviation, Roche China and JP Morgan Chase. Jim is also a lecturer at the Aresty Institute of Executive Education, Wharton Business School, where he tailored and delivered senior-level seminars on Strategy, Strategic Execution, Scenario Planning and Critical Thinking at a number of leading companies including Boston Scientific, Coca-Cola. Lincoln Financial, GE, Boston Scientific and Hitachi. In 2013, Brown University appointed Jim a Senior Lecturer of Healthcare Leadership where he heads a graduate Marketing & Management seminar. Jim is a Business Management Professor at the Lake Forest Graduate School of Management where he received the “Most Distinguished Corporate Education Faculty Member” (2009-10) and the “Learning Excellence” (2012) awards. He is also an Adjunct Faculty in the Department of Health Systems Management, College of Health Sciences, Rush University, where he teaches a graduate seminar on Healthcare Ethics.
From 2005-2016, Mr. Austin worked at Decision Strategies International, leaving as a Senior Principal. There he led numerous projects including scenarios of the future for a Medical Devices firm; R&D priorities for a major consumer products company; a strategic plan for the American College of Radiology; scenarios of the future for the League of Southeastern Credit Unions; and a new vision, strategic priorities for the national and IL Boards, Volunteers of America (VOA). Jim now heads his own firm, JH Austin Associates, Inc.
Prior to joining Decision Strategies, Jim worked for 12 years at Baxter Healthcare, the last four as Vice President of Strategy Development for the Renal Division. Jim identified new business opportunities, facilitated annual strategy planning processes and worked with senior management on organizational development for this rapidly growing, nearly $2B Division. Before Baxter, Jim was Assistant to the President for ANCHOR HMO, a subsidiary of Rush Medical Center, Chicago. Prior to his move to Chicago, Jim worked as a Consultant for Arthur D. Little, Inc., where he led a number of large-scale planning, business development and strategic positioning studies. Between college and graduate school, Jim spent four years as an Economist/Planning Officer in the Ministry of Finance, Botswana.
Jim holds a B.A. in Economics and Politics from Yale University. He was a Special Student at the Massachusetts Institute of Technology in the Urban Studies Department, and received a joint Masters in Public Affairs (MPA) and a Masters in Urban and Regional Planning (MURP) from the Woodrow Wilson School, Princeton University. Jim was past Chairman of the Strategic Leadership Forum, a Board Member of the National Kidney Foundation of Illinois, a past Member of the Board of Directors for the University Club of Chicago, Treasurer of LaSalle Language Academy and Member of the Admissions Committee for the Latin School of Chicago.
Digital Learning
CUES offers a wide variety of digital learning resources to help you stay ahead of the curve and reach your professional goals. Be sure to check out:
CUES Online Resources
CUES offers several online learning opportunities to support your development, including:
Harvard ManageMentor
CUES is pleased to bring Harvard ManageMentor to our Unlimited and Unlimited+ members!
You’ll find easy access to over 40 courses covering essential business topics, offering your credit union an easy way to invest in your management and leadership development. We hope you and your team will take full advantage of this on-demand learning and performance support resource from Harvard Business Publishing, the author of Harvard Business Review.
