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About Us

We're in the business of people helping people and you can help us change lives just by working here. Whether it’s helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time – you have an impact on their lives just by working here, no matter what your position may be.

Work with us – and be part of something bigger than banking.

In exchange for your time and talents, we offer generous benefits. After all, you make us awesome, so we take care of you with things like…

Pension Plan, 401k Plan, and 401k matching contributions
Excellent health benefits
Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
More than ten paid holidays per year
Wellness program
Tuition reimbursement
Student loan repayment
Employee recognition program
Educational incentives
...and more!

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, regardless of race, ethnicity, gender, and any other differences. We strive to celebrate the diversity of our employees, as they are part of the fabric of this great credit union.

Title of Position: Fraud Assistant Manager - NY or PA

Position Type: Full-Time. Typical shifts include Monday through Friday 8:00AM to 5:00PM. 

Compensation Range: $ 65,000/yr. - $90,000/yr. *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*

Location: Position is located On-site at our Corporate Headquarters in Endwell, NY.

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: Visions Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position.
If this is not listed in the job description, Visions Federal Credit Union will not provide sponsorship for the candidate to work in the United States.

Responsibilities/Duties:
 
Provide daily supervision and guidance to Fraud Coordinator and Investigative Analysts I and II.
Delegate tasks and responsibilities effectively and ensure fraud staff understand their roles and responsibilities.
Monitor fraud staff performance and provide regular feedback, coaching, mentoring, and corrective action as necessary.
Address and resolve any issues or conflicts within the Fraud Department or externally with other departments.
Serve as a point of escalation for complex fraud challenges that Coordinators and Analysts are unable to resolve.
Create individual development and succession plans for assigned staff.
 Manage, prioritize, and assist the workload of the fraud team to ensure timely and accurate completion of projects and tasks.
 Respond and assist the Fraud Coordinators and Analysts to resolve member and staff inquiries or issues within the timelines set forth.
 Assist Director of Risk Mitigation to ensure all policy/procedure and compliance standards are being met and intervene as needed.
 Assist the Director of Risk Mitigation with annual policy, program, procedure, process and risk assessment updates and make recommendations for improvements.
 Review, approve, and ensure that all fraud processes and tasks carried out by the Coordinators and Specialists meet organizational standards and comply with legal and procedural requirements.
Stay abreast of evolving regulatory requirements and industry standards related to fraud prevention, ensuring compliance and adherence to relevant laws and regulations.
Evaluate programs and workflows and optimize fraud claim intake and disposition in all fraud intake channels.
Collaborate with internal and external stakeholders, including project, channel, line of business, technology, operations, legal and compliance teams to implement effective fraud prevention measures.
Resolves complaints received by the Fraud Department.
Acts as a liaison with law enforcement and attends court proceedings.
Develop and deliver training programs to educate employees on fraud detection techniques, best practices and reporting procedures. 

Remain up to date with federal, state and local laws and regulations to ensure enterprise-wide compliance for all aspects of fraud.
Assist with compiling information for all fraud audits and examinations and collaborate with enterprise leadership as needed.
Provide departmental back-up coverage as needed.
Respond effectively to changing ideas, responsibilities, expectations, trends, strategies, and other processes.
 Demonstrate a commitment to diversity, equity, inclusion, and belonging through continuous development, modeling inclusive behaviors, and proactively managing bias.
Perform other duties needed to help fulfil our mission, drive our strategy, and support our organization’s values.

Minimum Qualifications & Experience:

Bachelor’s degree with 1-3 years of related experience; 4-6 years of experience may be considered in lieu of a degree.
Leadership experience expected
Working knowledge of various federal, state and local laws, rules and regulations.
Proficient in the application of FRAML, and case management programs.
Proficient in the Microsoft Office Suite programs.
Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.

Preferred Qualifications & Experience:

Masters degree in Criminal Justice, Fraud Investigation or Accounting.
A certification in BSA, Risk Management.

We're more than banking. You can be, too. #ClaimYourSeat

Are We the Place for You?
The Post Office Credit Union of Maryland ($28M; Baltimore, MD) is seeking an inspiring, forward-thinking leader to serve as our next Operations Manager. This is an exciting opportunity to join a close-knit credit union with a proud history and a strong vision for the future.

Since our founding in 1929, the purpose of the Post Office Credit Union of Maryland (POCUMD) has remained constant: to promote thrift and financial well-being for our members through fair and affordable financial services. Today, we proudly serve nearly 3,000 members while staying true to the credit union philosophy of people helping people. Our motto, “We Deliver for You,” is more than a slogan – it's our promise to every member we serve.

Is This the Career for You?
Reporting directly to the President/CEO, the Operations Manager will play a pivotal role in shaping the credit union’s operational and financial future. This position is perfect for someone who thrives at the intersection of finance, operations, and strategic growth – someone who can see the big picture and still roll up their sleeves to ensure the details are right.

In this role, you will:
Lead initiatives that strengthen organizational efficiency, enhance member service delivery, and improve financial performance.
Partner closely with leaders across the credit union to ensure a holistic, cross-functional approach to success.
Analyze financial and operational data to identify opportunities for growth, margin improvement, and cost efficiency.
Help modernize systems, streamline processes, and implement technology that improves both member and employee experience.
Support strategic planning, process improvement, and the development of a high-performing, future-focused culture.
The ideal candidate will be an aspirational leader who embraces innovation, challenges silos, and inspires collaboration. You’ll be a change agent who sees possibilities where others see obstacles – and you’ll be energized by helping the credit union grow stronger, smarter, and better prepared for the future.

Help Us Get to Know You
Qualified candidates will have 5+ years of experience in financial institution operations, accounting, or a related discipline (credit union experience preferred). A proven track record of driving operational excellence and financial health through strategic decision-making. Strong analytical skills, with the ability to turn data into actionable strategies. Exceptional communication and leadership skills to inspire both peers and staff.

This is a unique opportunity to help shape the next chapter of a credit union that values service, innovation, and community impact. We offer a competitive salary, excellent benefits, and a collaborative environment where your contributions will make a visible difference every day.

The salary range for this position is approximately $65,000-$70,000 annually.

Are We the Place For You?
At Greylock Federal Credit Union ($1.6B, Pittsfield, MA) we are guided by our IDEA principles – Inclusion, Diversity, Equity, and Accessibility – to support a workforce that reflects our community in western Massachusetts, Columbia County, New York, and Bennington, Vermont. We have a mission and goal of building a diverse workforce - reflecting multiple identities - and supporting the diverse communities where we are based.

Our employees are the heart of this mission. From seasoned professionals to emerging leaders, we foster a culture of support, collaboration, and learning. As our next Senior Vice President, Retail Services, you will lead one of Greylock’s most member-facing divisions, shaping the experiences of our branch, call center, and community business development teams. You will carry forward a tradition of inspirational leadership while advancing Greylock’s deep commitment to financial well-being and community impact..

Is This the Career For You?
This is more than a retail leadership role; it is an opportunity to step into a highly visible, mission-driven position at a respected, community-rooted credit union. Reporting to the Executive Vice President and serving on Greylock’s Senior Leadership Team, the Senior Vice President, Retail Services, will guide the strategic direction and performance of Greylock’s branches, contact center, ATM/ITM platforms, and member-facing technologies.

The individual in this role will set the vision for deposit growth, member retention, and service excellence, and will work closely with peers in Finance, Lending, Marketing, and Risk to ensure integrated strategies across the organization. A proven ability to partner with ALCO on deposit strategies and pricing will be essential, as will experience in collaborating with Marketing to align product and business development efforts.

Greylock has significantly grown its SEG base, and this role will be responsible for sustaining and expanding those relationships through a strong business development mindset. The successful candidate will also represent Greylock at community events, civic engagements, and industry forums, continuing our long-standing tradition of visible, values-based leadership. Above all, this role calls for a leader who inspires teams, builds trust, and motivates others to achieve excellence in a manner consistent with Greylock’s inclusive and member-focused culture.

Help Us Get to Know You
We are seeking a strategic and inspiring retail leader with at least ten years of experience in deposit, loan, and retail financial services, including demonstrated success leading a complex branch network and retail strategy. A bachelor’s degree or equivalent industry and leadership experience is required, and ongoing executive development is preferred. The ideal candidate will bring proven expertise in deposit strategy, business development, and community engagement, along with strong financial acumen and the ability to work collaboratively across executive functions. Experience in credit unions is highly valued, and consumer lending expertise would be a welcome bonus.

The successful candidate will be a motivating presence who can connect with employees, members, and community partners, and who leads with integrity, inclusion, and mission-driven focus. The role is based in Pittsfield, Massachusetts, with in-person leadership and community presence required. Hybrid flexibility is available, but this role cannot be performed remotely.

The targeted salary range for this position is $197,000–$235,000, with compensation commensurate with the candidate’s experience and qualifications.