A clear, actionable roadmap to build strong leadership pipelines and ensure smooth transitions. Designed for credit unions of all sizes and locations.
Heath Renfrow, co-founder of Fenix24, has more than two decades of experience as a high-level information security specialist, much of it as a chief information security officer (CISO) in the United States Department of Defense, where he addressed some of the nation’s most significant cyber challenges. In 2017 he was named Global CISO of the Year by EC-Council, the largest cyber-training organization in the world.
Prior to joining Fenix24, Heath was the CISO at The Crypsis Group, one of the leading incident response firms in the country, which was acquired by Palo Alto Networks’ Unit 42. He also served as the first CISO for U.S. Army Healthcare (the largest Healthcare organization within the Department of Defense and one of the largest providers globally), as CISO at the U.S. Army Corps of Engineers, CISO at the U.S. Army Installation Management Command, and as chief joint security officer at the Defense Information Systems Agency.
A frequent public speaker on cybersecurity matters, Heath serves on a number of boards, including the National CyberWatch Center Foundation, the Association for Executives in Healthcare Information Security, the University of Indiana Cyber Advisory Council, and the Cyber Patriot Program Advisory Council.
As a CEO or executive leader in the credit union industry, your vision shapes not only the future of your institution, but also the well-being of the communities you serve.
At CUES, we understand the complex challenges you face, and the high-level strategic thinking required to guide your credit union through change and growth.
Candice serves as the Director of Sales and Member Relations for the Midwest region at CUES, where she acts as a dedicated liaison between the organization and credit unions across Michigan, Wisconsin, Tennessee, Ohio, Kentucky, Iowa, Indiana, Illinois, and Minnesota. Based in Plymouth, MI, Candice brings over 20 years of experience serving credit unions in a variety of roles throughout Michigan, Tennessee, and Virginia. Her passion lies in building strong relationships and supporting the growth and success of credit union leaders across the region.
Member Access Processing offers industry-leading, full-service Debit, Credit, Prepaid, ATM and Mobile solutions. As the nation’s only aggregator of the Visa Debit Processing Service platform for credit unions, MAP is able to leverage our one-of-a-kind partnership with Visa to provide our clients the reliability, security, and service that no other providers can offer.
Our customizable, single-point technology systems help credit unions reach the peak of cardholder usage, loyalty and program efficiency within the first year. With unparalleled security and fraud protections from MAP, our clients are outperforming their bank and credit union competitors and have achieved the lowest fraud rates in the U.S. Our clients have been first-in-the-nation adopters of EMV, card controls, transaction alerts, on-demand card manufacturing and they continue to innovate with digital issuance and contactless payments.
MADISON, WI – The 2025 CUES Awards & Recognition program is officially open for nominations, offering an opportunity to spotlight the leaders who are shaping the future of the credit union industry.
“CUES Awards are a meaningful way to celebrate those who go above and beyond to make a difference,” said Dawn Abely, CUES SVP/Chief Sales & Member Relations Officer. “We’re looking for outstanding nominees who have made the credit union community stronger through their leadership, innovation, and commitment.”
Nominations and applications for this year’s awards will be accepted now through June 13 in three categories:
John Pembroke Catalyst for Change Award is an organization-wide award recognizing a credit union for creating a welcoming, supportive work environment and bringing positive change to the industry, the workplace, and the community.
CUES Outstanding Chief Executive Award singles out the credit union CEO who best exemplifies professional achievement, supports employee motivation, and shows unwavering dedication to their community.
CUES Distinguished Director Award honors the credit union board or committee member who has provided exceptional service or whose achievements have strengthened their credit union and/or the industry.
"All CUES members are encouraged to participate in the nominating process,” said Abely. “This is an opportunity to ensure that those who inspire excellence and embody the core values of the credit union movement receive the recognition they deserve."
Learn more about CUES awards at cues.org/Awards. Learn more about CUES at cues.org.
About CUES
For over 60 years, CUES has advanced the credit union movement by developing exceptional purpose-driven leaders who meet the unique needs of their organizations and the communities they serve. CUES partners with credit unions to elevate the leaders of today and tomorrow through exclusive networking and event opportunities, programs that facilitate personal and professional development, and unmatched digital and in-person learning experiences. Visit CUES.org to learn how CUES plays a pivotal role in shaping the future of credit unions.
# # #
MADISON, Wis.—CUES has released its 2019 Executive Compensation Survey Executive Summary to the industry; providing insights into credit union salary and compensation trends across the country.
This valuable data can be used to help credit unions build compensations models to attract and retain top talent.
Key findings from this year’s report include:
Report data comes from credit unions who participated in CUES Executive Compensation Survey and/or CUES Employee Salary Survey. Participation for both surveys is open annually from January 1 to March 31.
CUES Executive Compensation Survey features valuable compensation trends, tools and data to help credit unions attract and retain well qualified professionals.
CUES Employee Salary Survey offers pertinent data to attract new hires, and valuable tools to ensure credit unions retain their top employees
To learn more about CUES Compensation Surveys or to purchase access to this exclusive data, visit cues.org/Surveys. CUES Unlimited+ members receive this data as a member benefit.
Please feel free to download your own copy of this press release.
The role persuasion plays in helping you work with and through others
Acumen Financial Advantage is the financial performance partner of choice for mission-driven organizations specializing in optimizing programs that attract and retain top talent, increase investment yields, and maximize charitable impact. Our unmatched industry expertise, dedication to superior performance, and consultative, high-touch approach enable us to leverage untapped strategies meticulously designed to outperform industry benchmarks. The result? Bespoke solutions that meet each client's unique, evolving needs and empower them to more efficiently live their mission.
